Terms of service

Terms and Conditions – Northblomst

These terms apply to purchases on northblomst.dk and northblomst.com. By placing an order, you accept these terms. Mandatory consumer rights always apply.

Company information

Northblomst is owned and operated by Procarry, CVR 41618019, Gørdingvej 59, 6771 Gredstedbro, Denmark. All purchases are made with Procarry as the responsible company. Contact: office@northblomst.dk, +45 42 83 33 14.

Orders

You receive an order confirmation by email. The order becomes binding once placed and payment approved. Northblomst reserves the right to cancel an order in the event of technical errors, pricing errors, payment issues, unavailable products, incorrect delivery information or circumstances making completion impossible, subject to mandatory consumer rights.

Products and variations

We supply fresh flowers, bouquets, gift baskets and selected gifts prepared after ordering. Seasonal flowers, colours, packaging and details may vary. Images provide guidance. If a specific flower or material is unavailable, we may use a suitable alternative in the same style, quality and value while preserving the overall expression. Special requests should be added to the order. Specific varieties, colours or materials are not guaranteed unless separately confirmed in writing. Variations do not remove your rights if goods are defective or materially different from what was agreed.

Prices and payment

Prices are shown in DKK unless another currency is displayed, and include VAT unless otherwise stated. Payment uses the methods offered at checkout. Processing starts after payment approval. Prices, descriptions and campaigns may change for future orders without prior notice.

Delivery

We deliver in Denmark and to international destinations available at checkout. Standard delivery costs 69 DKK and is free for orders of 699 DKK or more, with the applicable currency equivalent shown at checkout. Availability depends on postcode, date, capacity and order type.

You can choose a preferred delivery date. Same-day delivery may be possible before 14:00 Danish time in selected areas, depending on capacity, route planning and product availability. Orders after 14:00 normally use the next available delivery day unless another date is selected or agreed. Delivery is typically between 08:00 and 20:00; an exact time is not guaranteed unless agreed in writing.

Provide a complete, correct address, phone number and delivery instructions. If the recipient is absent, delivery may follow the instructions provided, including an agreed safe location or neighbour. An incorrect, incomplete or inaccessible address may require a new delivery attempt and fee. Delivery conditions remain subject to mandatory consumer rights. See our shipping policy for details.

Returns and withdrawal

Eligible non-perishable online purchases, such as standard vases and accessories, have a 14-day withdrawal notification period from receipt, followed by 14 days to return the goods. The ordinary withdrawal right excludes goods likely to deteriorate quickly, such as fresh cut flowers, and goods made to your specifications or clearly personalised. Plants and gift baskets are assessed according to their actual contents; they are not automatically excluded as entire categories.

For perishable goods, you may request a voluntary return or exchange within 2 days of delivery. Requests are assessed individually; acceptance is not guaranteed. This does not limit rights for defective goods or more favourable terms already agreed.

The complete return and refund policy explains return methods, postage, refunds and the return address. Returns are by mail to Procarry / Northblomst, Gørdingvej 59, 6771 Gredstedbro, Denmark, unless another address is agreed. There is no restocking fee. For withdrawal from non-defective goods, the customer pays return postage; valid complaints have reasonable necessary return costs covered by us. Statutory refund deadlines remain applicable.

Changes and cancellation

Contact office@northblomst.dk as soon as possible to request changes to the date, recipient details or a perishable/custom order. We try to help, but changes depend on preparation, packing and delivery progress. Same-day requests should be made promptly. These practical limits do not remove statutory withdrawal rights for eligible goods.

Complaints

Contact us as soon as possible, preferably within 48 hours for fresh flowers, with your order number, a description and photos where possible. This is not a deadline that automatically removes statutory rights. Complaints must be made within a reasonable time after discovering an issue, with statutory rights taking account of the product's expected lifespan.

We assess the appropriate remedy under applicable consumer law, including replacement, price reduction or refund. Store credit is used only with your agreement. Do not send fresh flowers back before contacting us; photographs may be sufficient. See the return and refund policy for full details.

Funeral, wedding and event orders

These orders require timing and preparation. Provide the ceremony time, venue and address, delivery date, contact person and special instructions. We aim to deliver funeral flowers before the ceremony when correct information is supplied. Changes may not be possible once preparation, sourcing or delivery planning has started, without limiting mandatory rights.

Liability

Northblomst and Procarry are not responsible for circumstances beyond their reasonable control, such as weather, traffic, accidents, strikes, technical issues or incorrect delivery information, to the extent permitted by law. Exclusions of indirect or consequential loss and limitations to the order value apply only where legally permitted; mandatory consumer rights are not limited.

Personal data

We process data to handle orders, payments, delivery and customer service and fulfil legal obligations. See the privacy policy for details.

Governing law and contact

Danish law applies, without depriving consumers of mandatory protections. Danish courts apply where permitted; mandatory consumer jurisdiction rights remain unaffected. For questions, contact office@northblomst.dk or +45 42 83 33 14.