Refund policy
Northblomst Policy
Returns, Refunds & Fresh Flower Policy
At Northblomst, every order is prepared with care. This policy applies to orders placed with Northblomst, including fresh flowers, bouquets, floral arrangements, funeral flowers, gift baskets, plants, add-ons, vases and other gift products, unless a different mandatory local consumer law applies.
Return window
2 days
Returns, exchanges and quality requests must be started within 2 days of delivery.
Return method
By mail
When a physical return is required, it is handled by mail after confirmation from Northblomst.
Return cost
Customer responsibility
Return shipping is the customer’s responsibility when a return by mail is required.
Refund processing
5 business days
Approved refunds are processed within 5 business days after review and approval.
Return window
Returns, exchanges and quality requests must be started within 2 days of delivery.
If your order arrives damaged, incorrect or with a clear quality issue at the time of delivery, please contact Northblomst within 48 hours of delivery.
What to include when contacting us
To help us review the case, please include:
- Your order number
- Photos of the product
- Photos of the packaging, if relevant
- A short description of the issue
Returns accepted
Northblomst accepts return requests for both defective and non-defective eligible products within 2 days of delivery.
Products must be in new condition when returned, unless the return request is related to damage, an incorrect item or a clear quality issue at delivery.
Fresh flowers and perishable products
Fresh flowers, bouquets, floral arrangements, funeral flowers, plants and other perishable items are delicate living products. Their appearance may vary depending on season, freshness, flower availability, local florist selection, weather and handling during delivery.
For fresh flowers and perishable products, any damage, incorrect item or clear quality issue must be reported within 48 hours of delivery with photos.
Possible solutions after review
After review, Northblomst may offer one of the following solutions depending on the situation:
- Replacement
- Exchange
- Partial refund
- Full refund
- Store credit
Because flowers are perishable, Northblomst may decide whether a physical return is required or whether photos are sufficient for review.
Non-defective returns
Non-defective eligible products may be returned within 2 days of delivery if they are unused, in new condition and, where relevant, in their original packaging.
For fresh flowers and perishable items, the request must still be made within 2 days of delivery, and the final solution will depend on the product condition, timing, handling and whether the item can reasonably be returned.
Exchanges
Northblomst accepts exchange requests within 2 days of delivery for eligible products.
For fresh flowers and perishable products, exchanges are reviewed case by case because the product is prepared for a specific order, recipient, delivery date and occasion.
Return method, cost and refund timing
Return method
Returns are handled by mail when a physical return is required. Please contact Northblomst first and wait for confirmation and return instructions.
Return shipping cost
Return shipping is the customer’s responsibility when a physical return by mail is required. Northblomst does not charge a restocking fee.
Refund processing time
Approved refunds are processed within 5 business days after the return or claim has been reviewed and approved.
Depending on your bank, card provider or payment method, it may take additional time before the refund appears in your account.
Product photos and flower variation
Product photos are inspirational. Flowers, colours, wrapping, packaging, vases, add-ons and details may vary depending on season, availability, delivery area and local florist capacity.
Northblomst always aims to preserve the same style, value and intention behind the order.
How to contact us
To start a return, exchange or quality request, contact us within 2 days of delivery. Please include your order number, photos and a short description of the issue.
office@northblomst.dk