Returns, Refunds & Fresh Flower Policy

When refunds, replacements or partial refunds may be considered

Northblomst may review a refund, partial refund or replacement request if the order arrives damaged, the wrong product was delivered, there is a clear quality issue on arrival, or delivery was not completed due to an error from Northblomst or our fulfilment partner.

To request a review, contact us within 24 hours of delivery and include your order number, photos of the product, photos of the packaging if relevant and a short explanation of the issue.

When refunds are not normally offered

• Incorrect delivery address, phone number or recipient details provided by the customer.
• The recipient is not available at the delivery address.
• Access to a building, office, hotel, hospital, church, chapel, funeral home or venue is restricted.
• Delivery is delayed because important information was missing or incorrect.
• Natural flower variation due to season, destination or availability.
• Minor differences from product photos, colours, wrapping, vase, packaging or add-on style.
• Orders affected by local holidays, closed businesses, weather, traffic, access restrictions or local fulfilment limitations.

Product photos, flower variation and availability

Product photos are inspirational. Flowers, colours, greenery, wrapping, packaging, vases, add-ons and details may vary depending on destination, season, availability and local florist capacity.

Northblomst always aims to preserve the selected value, style, colour feeling and emotional expression of the order, even when exact flowers or materials are not available.

Vases and add-ons are only included when clearly stated or purchased separately.

Funeral, wedding and event orders

Funeral flowers, sympathy flowers, wedding flowers and event flowers often require special timing, venue details and careful handling. The customer is responsible for providing correct ceremony or event information, including date, time, church, chapel, funeral home, venue address, contact person and special instructions.

Changes or cancellations of funeral, wedding or event orders may not be possible if preparation, flower sourcing, production planning or delivery planning has already started.

Non-perishable add-ons and gift items

Non-perishable add-ons or gift items may be reviewed individually if the product is unused, unopened and reported within 14 days of delivery. Return shipping costs, where applicable, are normally the responsibility of the customer unless the issue was caused by an error from Northblomst.

Danish policy summary / Dansk kort forklaring

Friske blomster, buketter, begravelsesblomster, blomsterarrangementer og gavekurve med friske varer kan normalt ikke returneres, da de er friske og letfordærvelige produkter, der laves til den enkelte ordre.

Hvis en ordre ankommer beskadiget, forkert eller med en tydelig kvalitetsfejl, skal Northblomst kontaktes inden for 24 timer efter levering med ordrenummer og billeder. Efter gennemgang kan Northblomst tilbyde omlevering, delvis refundering eller fuld refundering afhængigt af situationen.