Servicevilkår
Terms and Conditions – Northblomst
These terms and conditions apply to purchases made through www.northblomst.dk.
By placing an order on our webshop, the customer accepts the terms below.
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Company Information
Northblomst is owned and operated by:
Procarry
CVR no.: 41618019
Address:
Gørdingvej 59
6771 Gredstedbro
Denmark
Email: office@northblomst.dk
Phone: +45 42 83 33 14
All purchases made through www.northblomst.dk are made with Procarry, CVR no. 41618019, as the legally responsible company.
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Orders
When you place an order through our webshop, you will receive an order confirmation by email.
The order becomes binding once it has been placed and payment has been approved.
Northblomst reserves the right to cancel an order in the event of technical errors, pricing errors, payment issues, missing product availability, incorrect delivery information or other circumstances that make it impossible to complete the order.
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Products and Variations
Northblomst creates and delivers fresh flowers, bouquets, gift baskets and selected gift products prepared after order.
As our products include fresh flowers, seasonal items and handmade floral arrangements, the final product may vary from the product images shown on the webshop.
Product images are for inspiration and guidance only.
Flowers, colours, size, packaging and details may vary depending on season, quality and availability on the day of preparation.
If a specific flower, colour or material is not available, Northblomst reserves the right to replace it with a suitable alternative in the same style, quality and value, while preserving the overall expression of the selected product.
Special requests should be added in the order notes or message field when placing the order. We always do our best to follow customer wishes, but we cannot guarantee specific flower varieties, colours or materials unless confirmed separately by Northblomst in writing.
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Prices and Payment
All prices are stated in DKK and include VAT, unless otherwise stated.
Payment is made through the payment methods available at checkout.
The order will only be processed once payment has been approved.
Northblomst reserves the right to change prices, product descriptions, campaigns and delivery information without prior notice.
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Delivery
Northblomst offers delivery in Denmark.
Delivery in Denmark costs 69 DKK unless otherwise clearly stated at checkout.
Customers can choose a preferred delivery date when placing an order.
Orders placed before 14:00 may be processed for same-day delivery where possible. Same-day delivery is available in selected areas and depends on capacity, route planning, product availability and the time the order is placed.
Orders placed after 14:00 will normally be delivered on the next available delivery day, unless another delivery date is selected or agreed.
Delivery times may vary depending on area, route, traffic, weather, public holidays, peak demand and operational capacity.
Delivery is considered completed when the order has been delivered to the address provided by the customer.
If the recipient is not home at the time of delivery, the flowers or gift may be left safely by the door, with a neighbour or according to the delivery instructions provided with the order.
The customer is responsible for providing a correct and complete delivery address, valid phone number and any relevant delivery instructions.
If the address is incorrect, incomplete or inaccessible, or if recipient information is missing or wrong, a new delivery fee may be charged for a new delivery attempt.
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Right of Withdrawal
Under the Danish Consumer Contracts Act, the normal 14-day right of withdrawal does not apply to goods that are likely to deteriorate or expire quickly.
As Northblomst sells fresh flowers, bouquets prepared after order, gift baskets and other perishable or specially prepared products, the customer does not have a general 14-day right of withdrawal on these products.
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Changes and Cancellation
If you wish to change or cancel an order, please contact us as soon as possible at office@northblomst.dk.
We will always try to help where possible.
However, changes or cancellations cannot be guaranteed if the bouquet, gift basket or product has already been prepared, packed, assigned for production or sent for delivery.
For same-day delivery, changes and cancellations must be requested as early as possible, as preparation and delivery coordination may begin shortly after the order is placed.
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Complaints
Any complaint regarding a product must be made on the same day as delivery.
To help us assess the issue, the customer must:
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Contact us as soon as possible at office@northblomst.dk
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Provide the order number
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Send clear photos of the product
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Describe the issue clearly
Due to the perishable nature of fresh flowers, complaints received later than 24 hours after delivery may be rejected.
If a complaint is approved, Northblomst may offer one of the following solutions depending on the situation:
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Replacement delivery
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Partial refund
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Full refund in special cases
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Store credit
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Another suitable solution
Each complaint is assessed individually based on the order, product, delivery documentation and the condition shown in the photos.
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Funeral, Wedding and Event Orders
Orders for funeral flowers, wedding flowers, event flowers and business flowers often require special timing and preparation.
The customer is responsible for providing all necessary information, including ceremony time, church or chapel name, venue address, delivery date, contact person and any special instructions.
For funeral flowers, Northblomst aims to deliver in good time before the ceremony, provided that the correct information has been submitted.
Changes or cancellations of funeral, wedding or event orders may not be possible if preparation, flower sourcing or delivery planning has already started.
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Limitation of Liability
Northblomst and Procarry cannot be held responsible for delays, failed delivery or other issues caused by circumstances outside our control, including but not limited to weather conditions, traffic, accidents, illness, strikes, technical issues, peak demand, inaccessible buildings, incorrect delivery information or force majeure.
Northblomst and Procarry cannot be held liable for indirect losses, operating losses, consequential damages or other financial losses related to the use of the webshop or purchases made through Northblomst.
The total liability can under no circumstances exceed the value of the specific order.
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Personal Data
We process personal data in accordance with applicable data protection legislation.
Personal data is used to process orders, handle payments, coordinate delivery, provide customer service and fulfil legal obligations.
Please see our Privacy Policy for further information.
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Governing Law and Jurisdiction
These terms and conditions are governed by Danish law.
Any dispute between the customer and Procarry/Northblomst shall be settled by the Danish courts.
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Contact
For questions regarding orders, delivery, complaints or these terms, please contact:
Northblomst
Email: office@northblomst.dk
Phone: +45 42 83 33 14
